San Francisco, Calif. – PacketTrap Networks (www.PacketTrap.com), a leading network management company, today announced the addition of its Switch Port Mapper tool to its network troubleshooting and problem solving solution, pt360 PRO.

Switch Port Mapper is a fully integrated tool that allows network administrators and engineers to quickly identify the location of specific devices. PacketTrap’s Switch Port Mapper determines which devices are connected to each port on a switch or hub. The tool saves users time and effort by gathering additional key data such as device name, port speed, and status.

pt360 PRO’s comprehensive, integrated, easy-to-use approach to network management has caught the attention of IT managers from companies of all sizes, including Harley-Davidson, Oracle and EBay.

“PacketTrap’s goal is to build solutions that are as comprehensive as an HP Openview or IBM Tivoli installation, but at a fraction of the cost and a fraction of the effort,” said Steve Goodman, CEO of PacketTrap Networks. “Switch Port Mapper underscores our goal by being as simple to use as the other tools integrated into pt360. It is built to save our users an incredible amount of time and frustration and we are confident our customers will be pleased with it.”

About PacketTrap Networks
PacketTrap is favored among the IT community for the simplicity and affordability of its network troubleshooting, monitoring and diagnostic solutions. PacketTrap’s flagship solution, the pt360, provides IT professionals with a 360 degree view of their network and lets them discover, monitor, and manage their IT infrastructure from a single screen. The suite includes Cisco configuration tools, a TFTP server, WMI, SNMP, and Port Scans, and gadgets to monitor all types of operating systems, applications, and servers. PacketTrap is committed to providing affordable , simple to use, and robust alternatives to existing network products. Visit the Company’s website at www.PacketTrap.com and its blog at www.blog.PacketTrap.com

Contact: Anna Yen, PacketTrap Networks, anna@packettrap.com or (415) 348-0700×121

PacketTrap Network Management Solutions
elisabeth buford | ebuford@PacketTrap.com | w: +1 415 348 0700 x 111
http://www.PacketTrap.com

Visit our Blog: http://www.PacketTrap.com/blog/

REDWOOD SHORES, Calif. - Oracle today announced that Sam Houston Electric Cooperative, a member-owned electricity provider based in Livingston, Texas, is implementing the Oracle Utilities application suite - including Oracle Utilities Network Management System, Oracle Utilities Mobile Workforce Management, Oracle Utilities Customer Care and Billing and Oracle Utilities Work and Asset Management - to help improve operational efficiency and control costs for its members.

Sam Houston Electric Cooperative ranks as one of the largest of the 66 electric cooperatives in Texas, maintaining over 6,000 miles of line and serving more than 51,000 members. Because it is a not-for-profit organization, the Cooperative maintains a very lean workforce and relies on technology to help keep its costs low. In addition, its rural service area requires Sam Houston Electric Cooperative’s field service representatives to travel more than two million miles on the road each year. The utility needed an integrated application suite that would help it to realize new efficiencies, lower costs, manage its workforce more effectively and provide excellent customer service.

Sam Houston Electric Cooperative has already implemented an integrated Oracle Utilities Network Management System and Oracle Utilities Mobile Workforce Management solution in Phase 1 of the Oracle Utilities product suite deployment. With Oracle Utilities Network Management System, Sam Houston Electric Cooperative has reduced the duration of outages and improved customer satisfaction by providing customers with up-to-date and accurate information regarding outages and restoration times. The Oracle Utilities Network Management System accepts trouble-call input to identify probable outage locations and then the system automatically notifies Oracle Utilities Mobile Workforce Management so the Cooperative can immediately dispatch crews to restore service.

Oracle Utilities Mobile Workforce Management has helped Sam Houston Electric Cooperative improve route planning, as well as communication between its operations and field personnel, mobilizing the right technicians for each job to efficiently complete repair and maintenance work.

Sam Houston Electric Cooperative is implementing Oracle Utilities Customer Care and Billing to improve visibility into customer data, allowing its customer service representatives to improve service and reduce issue-resolution times. The integrated Oracle system is expected to greatly reduce the flow of paperwork for Sam Houston Electric Cooperative. The Cooperative will also use the application to streamline bill printing and distribution.

The Cooperative will also implement Oracle Utilities Work and Asset Management to gain a comprehensive view of its infrastructure assets to more proactively plan maintenance and repair work thus enabling it to reduce long-term repair costs.