<?xml version="1.0" encoding="UTF-8"?>
<!-- generator="wordpress/2.3.3" -->
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	>

<channel>
	<title>PRWire &#187; Customer Relationship Management (CRM)</title>
	<link>http://prwire.hashout.org</link>
	<description></description>
	<pubDate>Thu, 24 Nov 2011 02:10:53 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.3.3</generator>
	<language>en</language>
			<item>
		<title>Education Consulting Organization Adds Microsoft Dynamics CRM and Microsoft Dynamics GP to Multiply Its Capabilities</title>
		<link>http://prwire.hashout.org/2008/05/20/education-consulting-organization-adds-microsoft-dynamics-crm-and-microsoft-dynamics-gp-to-multiply-its-capabilities/</link>
		<comments>http://prwire.hashout.org/2008/05/20/education-consulting-organization-adds-microsoft-dynamics-crm-and-microsoft-dynamics-gp-to-multiply-its-capabilities/#comments</comments>
		<pubDate>Tue, 20 May 2008 09:46:05 +0000</pubDate>
		<dc:creator>Aziz</dc:creator>
		
		<category><![CDATA[Billing/Accounting]]></category>

		<category><![CDATA[Customer Relationship Management (CRM)]]></category>

		<category><![CDATA[Enterprise Resource Planning (ERP)]]></category>

		<category><![CDATA[Microsoft]]></category>

		<guid isPermaLink="false">http://prwire.hashout.org/2008/05/21/education-consulting-organization-adds-microsoft-dynamics-crm-and-microsoft-dynamics-gp-to-multiply-its-capabilities/</guid>
		<description><![CDATA[Pacific Northwest Publishing and Safe &#38; Civil Schools choose Microsoft technology to improve data accuracy and expand marketing opportunities.
REDMOND, Wash. — Microsoft Corp. today announced that Pacific Northwest Publishing and its affiliate company, Safe &#38; Civil Schools, both of Eugene, Ore., have chosen Microsoft Dynamics CRM 4.0 and Microsoft Dynamics GP 10.0 to integrate their [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Pacific Northwest Publishing and Safe &amp; Civil Schools choose Microsoft technology to improve data accuracy and expand marketing opportunities.</strong></p>
<p>REDMOND, Wash. — Microsoft Corp. today announced that Pacific Northwest Publishing and its affiliate company, Safe &amp; Civil Schools, both of Eugene, Ore., have chosen Microsoft Dynamics CRM 4.0 and Microsoft Dynamics GP 10.0 to integrate their accounting, scheduling, customer service and marketing capabilities. The Microsoft Dynamics solutions will replace the organizations’ Intuit QuickBooks software and a paper-based system that had been augmented by electronic spreadsheets. Safe &amp; Civil Schools provides behavior-management training to improve school safety and climate in school districts nationwide; Pacific Northwest Publishing publishes books and other materials used in the program and sold separately.</p>
<p>Microsoft Dynamics CRM provides powerful, role-based customer relationship management capabilities through models that can be deployed online or on premises, or be partner-hosted. The companies will use it to expand their marketing efforts and to automate their previous paper-based systems for tracking projects with school districts. Microsoft Dynamics GP is a complete and scalable business management solution that helps growing and midsize organizations get up and running quickly, with such features as business intelligence, reporting, budgeting and forecasting. This solution will integrate the companies’ accounting functions and replace the QuickBooks Enterprise Solutions software.</p>
<p>Pacific Northwest Publishing and Safe &amp; Civil Schools are working closely with two Microsoft Gold Certified Partners: Gateway Solutions Inc., of Portland, Ore., will implement the Microsoft Dynamics CRM solution, and Borek Business Solutions of Eugene will implement Microsoft Dynamics GP. These new systems will be integrated with each other and with the organization’s current Microsoft Office suite.</p>
<p>The organizations work with school districts throughout the United States, including six of the 20 largest districts; much of the scheduling of training and consulting sessions has been handled by one person with her own paper-based file system and intricate electronic spreadsheets. Pacific Northwest Publishing and Safe &amp; Civil Schools were looking for a way to automate these processes in order to ensure they would continue to meet customer needs promptly.</p>
<p>Pacific Northwest Publishing and Safe &amp; Civil Schools selected Microsoft Dynamics technology after evaluating several other solutions, including NetSuite, Intacct and ACT! by Sage.</p>
<p>“We chose Microsoft Dynamics because it offered the best technology for our project scheduling and enabled integration between our two companies,” said Matt Sprick, chief operating officer of Pacific Northwest Publishing. “We were very impressed by how Microsoft Dynamics is able to adapt to our way of doing business.”</p>
<p>The organizations expect that their Microsoft Dynamics CRM and Microsoft Dynamics GP technology will produce a number of key benefits to support their operations, including the following:<br />
• Company growth. “We’re looking to allow growth without breaking our system,” Sprick explained. The previous system was unable to bring together the large amounts of data needed for the companies to expand. The Microsoft technology integrates that data, making it available in a powerful fashion.<br />
• Improved data accuracy. With their previous system, Pacific Northwest Publishing and Safe &amp; Civil Schools needed to enter the same information four or five times to record schedules, expenses, bills and invoices. Now data can be entered just once, reducing the chances of input error, and it becomes available for all accounting and operational functions.<br />
• Better tracking of time and expenses. Pacific Northwest Publishing will be able to track its inventory more easily and thoroughly than it could before, and to manage projects better by tracking the time and expenses involved in getting its books to market. Safe &amp; Civil Schools will be able to do a better job of tracking expenses related to each consulting job.<br />
• Improved revenue. Microsoft Dynamics CRM will allow the organizations to organize marketing campaigns that are more focused than before. The solution will allow the publishing company to directly market books to individuals who have attended training; in turn, it enables the training company to offer sessions only to those who have bought its books. Workflows will be built to take advantage of these opportunities. The technology also will support the organization in tracking products and services customers have used so that it can show customers logical services that complement and expand the improvement they have begun.<br />
• Improved business intelligence. For the first time, the organizations will be able to see the true profitability of long-term projects by aligning costs with revenue. Safe &amp; Civil Schools also anticipates that Microsoft Dynamics GP will allow it to prepare better projections of the ultimate profit on a project at various stages of its completion. Also, Pacific Northwest Publishing will be able to initiate inventory reporting for its books, improving its ability to manage costs and delivery.<br />
• Better project scheduling and planning. As the corps of consultants expands, Microsoft Dynamics CRM will provide a complete — and previously unattainable — view of any number of consultants. With this view, planners can determine who is available for engagements. The new technology also will provide information on which consultants are associated with each school project and the stage of each project. Moreover, these new capabilities can be implemented promptly and cost-effectively because only minimal training is required, because Microsoft Dynamics CRM employs the familiar Microsoft Office Outlook interface.<br />
• Better financial insight. The accounting department will be able to keep separate income statements and balance sheets for each of the two companies but also consolidate them in reports. Since most customers work with both companies, and the organizations will be able to track revenues and expenses by customer, the integrated data will provide a more holistic view of the organization’s customer relationships, profitability and potential than its previous methodologies could.<br />
• Supply-chain management benefits. Most publication projects need to be sent out for bidding individually, because paper prices fluctuate. With the integration of all bidding and contract data in Microsoft Dynamics CRM and Microsoft Dynamics GP, Pacific Northwest Publishing can track the vendors for each of its products and determine which printers have the right equipment to run specific jobs, as well as maintain a history of where various jobs have been printed in the past.</p>
<p>“These two Microsoft Dynamics solutions provide us with a strong and comprehensive foundation for continued growth,” Sprick said. “They will scale with our business as we expand our market.”</p>
<p>“Corporations with multiple companies, business units or locations find exceptional value in Microsoft Dynamics solutions,” said Michael Park, corporate vice president for the Microsoft Dynamics business in the U.S. for Microsoft. “By integrating data within and across the organization, Microsoft Dynamics technologies provide greater visibility and business intelligence for superior planning and business management.”</p>
<p>About Safe &amp; Civil Schools and Pacific Northwest Publishing</p>
<p>Based on Dr. Randy Sprick’s 30+ years in education and behavior management, Safe &amp; Civil Schools offers a full range of consulting, training, workshop, and coaching services designed to assist all school personnel in implementing research-based strategies to structure all school settings for success.</p>
<p>In the effort to improve school climate and culture, Pacific Northwest Publishing is dedicated to producing practical, high-quality, research-based books and programs to help educators create positive, productive environments where children feel emotionally and physically safe, and as such, actively engaged in the learning process.</p>
<p><strong>About Gateway Solutions</strong><br />
Gateway Solutions combines 11 years of experience in implementing technology for salesforce automation to help your CRM system work for you, not the other way around. Our goal is to go beyond simple customer satisfaction. We strive for satisfied customers with whom we can develop long-term partnerships. In turn we enable our clients to secure customers for life.</p>
<p><strong>About Borek Business Solutions</strong><br />
Borek Business Solutions delivers comprehensive business technology and related services to provide businesses with easy access to critical information, connect operations across their organization and help staff perform key tasks more efficiently. Borek’s premier business product is Microsoft Dynamics GP, which automates and streamlines financial and supply chain processes. Borek helps clients save time and money while improving their ability to compete.</p>
<p><strong>About Microsoft Dynamics</strong><br />
Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.</p>
 <img src="http://prwire.hashout.org/wp-content/plugins/feed-statistics.php?view=1&post_id=3216" width="1" height="1" style="display: none;" />]]></content:encoded>
			<wfw:commentRss>http://prwire.hashout.org/2008/05/20/education-consulting-organization-adds-microsoft-dynamics-crm-and-microsoft-dynamics-gp-to-multiply-its-capabilities/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Leading Financial Services Company Standardizes 42 Separate Companies And Subsidiaries on NetSuite OneWorld</title>
		<link>http://prwire.hashout.org/2008/05/14/leading-financial-services-company-standardizes-42-separate-companies-and-subsidiaries-on-netsuite-oneworld/</link>
		<comments>http://prwire.hashout.org/2008/05/14/leading-financial-services-company-standardizes-42-separate-companies-and-subsidiaries-on-netsuite-oneworld/#comments</comments>
		<pubDate>Wed, 14 May 2008 15:06:13 +0000</pubDate>
		<dc:creator>Aziz</dc:creator>
		
		<category><![CDATA[Customer Relationship Management (CRM)]]></category>

		<category><![CDATA[Enterprise Resource Planning (ERP)]]></category>

		<category><![CDATA[Information Technology]]></category>

		<category><![CDATA[eCommerce]]></category>

		<guid isPermaLink="false">http://prwire.hashout.org/2008/05/14/leading-financial-services-company-standardizes-42-separate-companies-and-subsidiaries-on-netsuite-oneworld/</guid>
		<description><![CDATA[NetSuite Inc. announced that Seabury Group, the leading provider of consulting, investment banking, and restructuring services to the aviation and aerospace industries, has selected NetSuite OneWorld to integrate its business operations across 42 separate companies and subsidiaries.
San Mateo, Calif. and New York, N.Y. - NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business [...]]]></description>
			<content:encoded><![CDATA[<p><em>NetSuite Inc. announced that Seabury Group, the leading provider of consulting, investment banking, and restructuring services to the aviation and aerospace industries, has selected NetSuite OneWorld to integrate its business operations across 42 separate companies and subsidiaries.</em></p>
<p>San Mateo, Calif. and New York, N.Y. - NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting/ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small and medium-sized businesses and divisions of large companies, announced that Seabury Group, the leading provider of consulting, investment banking, and restructuring services to the aviation and aerospace industries, has selected NetSuite OneWorld to integrate its business operations across 42 separate companies and subsidiaries. Seabury Group will use NetSuite OneWorld to manage a myriad of back-office and front-office processes, including sales and opportunity tracking, professional services automation, project accounting, time management, HR management, analysis, reporting, multi-location and multicurrency accounting management.</p>
<p>Since its inception as a specialized investment banking and advisory company 12 years ago, Seabury Group has grown its financial services company rapidly. In addition to being the world&#8217;s leading airline restructuring firm, the company engages in strategic consulting, financial consulting, investment banking, structured finance, airline planning, labor negotiation, and a variety of aircraft technical services. In all, Seabury Group now represents the combined efforts of more than three-dozen operating companies, and with that growth and complexity came significant operational challenges.</p>
<p> To reduce the complexity of managing a multi-company operation, Seabury turned to NetSuite to leverage a more complete services industry software suite. The integrated, multi-location, multicurrency accounting capabilities will make it easy for the financial services holding company to roll up the 42 different companies and subsidiaries which comprise the group into the U.S.-based parent. These capabilities are not available on most mid-market software packages and would require very significant expenditure of time, money, and other resources to provide them on conventional, on-premise ERP systems like Microsoft Dynamics Great Plains and SAP.</p>
<p>NetSuite&#8217;s professional services automation, project accounting and time management functionality can save time and increase productivity over other silo applications. Working with NetSuite Professional Services, Seabury is implementing project accounting management controls and time management analysis tools which will enable it to track the real-time status of each of its client engagements, including complete activity costing going back to the initial prospecting engagement. The improved project accounting and time management controls promises to eliminate Seabury&#8217;s invoicing lag, putting the company months ahead of the curve on business generation and expense reconciliation.</p>
<p>&#8220;In just the past two and a half years, our business has grown and our horizons have broadened so much that we simply could not reconcile our entities properly any longer,&#8221; said Martin Wills, CIO and chief administrative officer at Seabury Group. &#8220;We needed a solution which would allow multiple employees around the globe to share client projects on a real-time basis. With NetSuite OneWorld, Seabury Group will not just be deal-driven anymore. We will be opportunity-driven, with more complete insight into the true profit potential of all our client opportunities.&#8221;</p>
<p>In addition, Seabury Group gained a human resources system with strategic planning capabilities, a key feature for a company with more than 155 employees and growing. This will provide the company improved visibility and assistance in negotiating and planning benefits offerings such as insurance and retirement savings. The real-time, multicurrency accounting capability of NetSuite services industry software helps Seabury nimbly reallocate its human capital where it can be most profitable, taking advantage of shifts in the value of the dollar and the euro to reassign staff to the most appropriate geographies. With NetSuite OneWorld, Seabury Group is poised to maintain a leading position and continue its intelligent, managed growth into the future as the aviation industry consolidates and evolves.</p>
<p>NetSuite OneWorld enables companies to manage their multi-national and multi-subsidiary business operations in real-time around the globe. It allows business to manage end-to-end business operations for their multiple subsidiaries, business units, and legal entities all from a single NetSuite account in a single database instance. NetSuite OneWorld delivers deep and locally/nationally appropriate functionality (currency, taxation, language, reporting, dashboards, etc.) while providing for instantaneous global roll-up, visibility and compliance management. NetSuite&#8217;s native Software as a Service (SaaS) delivery model enables the NetSuite OneWorld functionality to be accessed anywhere simply by opening a Web browser, and eliminates the enormous IT issues associated with traditional approaches to global business management. NetSuite OneWorld targets mid-market companies having challenges in costs, complexity, limited consolidations and disintegration with traditional ERP applications such as Microsoft Dynamics and SAP. For more information about NetSuite OneWorld, please visit www.netsuite.com/OneWorld.</p>
<p>About Seabury Group<br />
Seabury Group&#8217;s principal business is the Aviation &amp; Aerospace Group, which is the leading independent investment banking and advisory group serving aviation, aerospace, and cargo on a global basis. That group&#8217;s practices span investment banking, corporate transformation, and management consulting. Seabury Group was awarded Airfinance Journal&#8217;s &#8220;North American Deal of the Year&#8221; for the equity rights offering the firm structured and placed for Northwest Airlines in 2007. With more than 155 professionals dedicated to aviation and aerospace, Seabury has now advised over 150 clients worldwide in over 400 engagements spanning Africa, Australia, Asia, Europe, the Middle East, and the United States. In 2007 Seabury set up a parallel investment banking group, SeaCap Securities LLC, to house its investment banking and advisory services provided to financial institutions, insurance companies and institutional investors in the financial, insurance, maritime, travel and hospitality industries. Seabury and SeaCap also structure and manage portfolios of financial and life insurance assets. For more information, please see: http://www.seaburygroup.com.</p>
<p>About NetSuite<br />
NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites for small and midsized businesses and divisions of large companies. NetSuite enables companies to manage core business operations in a single system, which includes Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite&#8217;s patent-pending &#8220;real-time dashboard&#8221; technology provides an easy-to-use view into up-to-date, role-specific business information.</p>
<p>NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.</p>
<p>Cautionary Note Regarding Forward Looking Statements<br />
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If any of the risks or uncertainties ever materialize or the assumptions prove incorrect, our results may differ materially from those expressed or implied by such forward-looking statements. Such forward-looking statements include statements relating to expectations, plans and prospects for NetSuite and the service offering that are based upon current expectations and beliefs. Challenges may arise in the implementation of NetSuite OneWorld with the customer; disruptions in service as a result of loss of power or loss of Internet access may occur; unexpected disruptions in NetSuite data center may occur; and potential errors or other problems in the software code may arise; and other risks and uncertainties exist or may arise as described more fully in our public announcements and filings with or furnished to the U.S. Securities and Exchange Commission, including our Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2008. All forward-looking statements in this press release are based on information available to us as of the date hereof, and NetSuite disclaims any obligation to update these forward-looking statements.</p>
 <img src="http://prwire.hashout.org/wp-content/plugins/feed-statistics.php?view=1&post_id=3120" width="1" height="1" style="display: none;" />]]></content:encoded>
			<wfw:commentRss>http://prwire.hashout.org/2008/05/14/leading-financial-services-company-standardizes-42-separate-companies-and-subsidiaries-on-netsuite-oneworld/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Sam Houston Electric Cooperative Implementing Oracle Utilities Suite to Integrate Mission-Critical Systems and Enhance Services</title>
		<link>http://prwire.hashout.org/2008/05/13/sam-houston-electric-cooperative-implementing-oracle-utilities-suite-to-integrate-mission-critical-systems-and-enhance-services/</link>
		<comments>http://prwire.hashout.org/2008/05/13/sam-houston-electric-cooperative-implementing-oracle-utilities-suite-to-integrate-mission-critical-systems-and-enhance-services/#comments</comments>
		<pubDate>Tue, 13 May 2008 05:00:18 +0000</pubDate>
		<dc:creator>Aziz</dc:creator>
		
		<category><![CDATA[Billing/Accounting]]></category>

		<category><![CDATA[Customer Relationship Management (CRM)]]></category>

		<category><![CDATA[Information Technology]]></category>

		<category><![CDATA[Network Management]]></category>

		<category><![CDATA[Oracle]]></category>

		<guid isPermaLink="false">http://prwire.hashout.org/2008/05/13/sam-houston-electric-cooperative-implementing-oracle-utilities-suite-to-integrate-mission-critical-systems-and-enhance-services/</guid>
		<description><![CDATA[Leading Electricity Provider Uses Oracle Utilities Network Management System to Help Reduce Outage Duration and Deliver Superior Customer Service
REDWOOD SHORES, Calif. - Oracle today announced that Sam Houston Electric Cooperative, a member-owned electricity provider based in Livingston, Texas, is implementing the Oracle Utilities application suite - including Oracle Utilities Network Management System, Oracle Utilities Mobile [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Leading Electricity Provider Uses Oracle Utilities Network Management System to Help Reduce Outage Duration and Deliver Superior Customer Service</strong></p>
<p>REDWOOD SHORES, Calif. - Oracle today announced that Sam Houston Electric Cooperative, a member-owned electricity provider based in Livingston, Texas, is implementing the Oracle Utilities application suite - including Oracle Utilities Network Management System, Oracle Utilities Mobile Workforce Management, Oracle Utilities Customer Care and Billing and Oracle Utilities Work and Asset Management - to help improve operational efficiency and control costs for its members.</p>
<p>Sam Houston Electric Cooperative ranks as one of the largest of the 66 electric cooperatives in Texas, maintaining over 6,000 miles of line and serving more than 51,000 members. Because it is a not-for-profit organization, the Cooperative maintains a very lean workforce and relies on technology to help keep its costs low. In addition, its rural service area requires Sam Houston Electric Cooperative&#8217;s field service representatives to travel more than two million miles on the road each year. The utility needed an integrated application suite that would help it to realize new efficiencies, lower costs, manage its workforce more effectively and provide excellent customer service.</p>
<p>Sam Houston Electric Cooperative has already implemented an integrated Oracle Utilities Network Management System and Oracle Utilities Mobile Workforce Management solution in Phase 1 of the Oracle Utilities product suite deployment. With Oracle Utilities Network Management System, Sam Houston Electric Cooperative has reduced the duration of outages and improved customer satisfaction by providing customers with up-to-date and accurate information regarding outages and restoration times. The Oracle Utilities Network Management System accepts trouble-call input to identify probable outage locations and then the system automatically notifies Oracle Utilities Mobile Workforce Management so the Cooperative can immediately dispatch crews to restore service.</p>
<p>Oracle Utilities Mobile Workforce Management has helped Sam Houston Electric Cooperative improve route planning, as well as communication between its operations and field personnel, mobilizing the right technicians for each job to efficiently complete repair and maintenance work.</p>
<p>Sam Houston Electric Cooperative is implementing Oracle Utilities Customer Care and Billing to improve visibility into customer data, allowing its customer service representatives to improve service and reduce issue-resolution times. The integrated Oracle system is expected to greatly reduce the flow of paperwork for Sam Houston Electric Cooperative. The Cooperative will also use the application to streamline bill printing and distribution.</p>
<p>The Cooperative will also implement Oracle Utilities Work and Asset Management to gain a comprehensive view of its infrastructure assets to more proactively plan maintenance and repair work thus enabling it to reduce long-term repair costs.</p>
 <img src="http://prwire.hashout.org/wp-content/plugins/feed-statistics.php?view=1&post_id=3071" width="1" height="1" style="display: none;" />]]></content:encoded>
			<wfw:commentRss>http://prwire.hashout.org/2008/05/13/sam-houston-electric-cooperative-implementing-oracle-utilities-suite-to-integrate-mission-critical-systems-and-enhance-services/feed/</wfw:commentRss>
		</item>
	</channel>
</rss>

