PRWire

ICICI Lombard General Insurance, the leading Private sector General Insurance Company, after successfully introducing 'Red Carpet', a unique and exclusive claims service initiative in the motor insurance segment, as a pilot project, has now, rolled out the initiative across the country.

Any ICICI Lombard customer insuring 50 vehicles is classified as a 'Red Carpet' customer and is a offered unique Red Carpet service proposition, which gives ease in terms of documentation andreduction in claimprocesses. In addition, ICICI Lombard has introduced a 24X7 toll free helpline, with customers across the country dialing '1800 209 8888' to seek assistance in time of distress.

The 'Red Carpet' service initiative entails relaxation in spot survey in case of a claim by allowing shifting of the vehicle from the loss location in case the ICICI Lombard surveyor does not turn up within 6 hours and offer full claim without any deduction. ICICI Lombard would make advance payment for claims over Rs. one lakh, by paying 50% of assessed liability upfront, with dues settled immediately after final invoice is raised.

The other service initiatives include Free Health and Eye Check-up camps, Driver Trainings on 'Am I a safe driver', exclusive access to national highway cashless network and scheduled visits to customers to collect and assess feedback and periodic sharing of claims MIS. The numbers of cashless garages are also continuously increased, especially on the national highways.

Speaking on the initiative, Mr. Eshwaranatrajan, Head – Motor Insurance, ICICI Lombard General Insurance said: "About 20 % of our valued clientele have already experienced our service levels offered under the 'Red Carpet '. The whole objective is to enable the customer to get the claim settled for his damaged vehicle at the earliest and with minimum documentation. We shall be enhancing our overall service, with special thrust for the Commercial Vehicle segment, which is considered the cornerstone for a rapidly developing economy like India."

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